We hope you find the answer to your question in this FAQ page, but if you need a little help, email us via our contact page or directly to beatpunchpro@outlook.fr

The satisfaction of our customers is extremely important to us .
We strive to respond to all requests as quickly as possible (24-48 hours).

Please only send ONE MESSAGE at a time*

*Also, only use ONE contact method , as contacting multiple channels for the same question may delay response time for you and other customers.

Please be sure to provide as much information as possible, such as order number (shown in confirmation emails), email address , photos , etc.
This will allow us to help you as quickly as possible .

We currently have a phone number being set up.

This number is currently under maintenance as it was not designed to handle a large number of phone calls, we do not have a call center .

BeatPunch was designed online , including our customer service.
Although you may receive an automated response from time to time, all channels are managed by human staff who want to help you , quickly and efficiently .

We thank you for your understanding 💕

no, Beat Punch is an online store exclusively .
We do not have a physical store .

All our transactions and product consultations are done directly on our website .
This allows us to offer a wide range of products and update them regularly .

If you have any questions about our products or need additional information , do not hesitate to contact us via our online form or our customer service.

📦 We offer free tracked delivery on all orders, valid anywhere in the world , including Europe, North America, South America, Asia and Australia.

🚚 Shipping time: Fast shipping in 24/72 hours.

📆 Delivery time: 7 to 14 working days.

🚛 We work with reputable carriers to ensure on-time delivery .

If you have any doubts about delivery in your region, do not hesitate to contact us at: beatpunchpro@outlook.fr

Please note : Although 95% of our packages arrive in less than 14 business days , certain events such as massive promotions, difficult weather conditions or stock shortages can extend the time to 21 business days .

🌍 FREE delivery on all orders!

• 🇪🇺 For our European customers: Your order will reach you in 7 to 14 business days .
• 🌎 For international orders: A little patience, please! These orders may take a little longer.
• 🚫 In the event of a missing order, our customer service is here to help you. But wait 15 to 25 days before alerting us.

Thank you for your understanding and trust! 😊

You can track your order at any time .

In fact, you will receive a tracking link by email as soon as your order is shipped.

IN FRANCE THERE ARE NO CUSTOMS FEES ON OUR PRODUCTS.

We recommend checking local import taxes if you think you may need to pay additional fees.

Nous vous informons que vous disposez de 14 jours pour renvoyer un produit s'il est endommagé ou non fonctionnel. Cette période commence à compter de la date de réception de votre commande. Il est important de noter que pour bénéficier de cette politique de retour, le produit doit être retourné dans son état d'origine, sans avoir été utilisé, et avec tous ses accessoires et emballages d'origine intacts.

Toutefois, si la machine a été utilisée, aucun retour ne sera accepté. Nous tenons à souligner que l'utilisation de la machine annule automatiquement votre droit de retour, même si le produit présente des dysfonctionnements après usage. Dans ce cas, nous vous recommandons de contacter notre service après-vente pour toute assistance technique ou réparation sous garantie.

Nous vous remercions de votre compréhension et restons à votre disposition pour toute question supplémentaire. Pour entamer une procédure de retour, veuillez contacter notre service client en mentionnant votre numéro de commande et la raison du retour.

Cordialement