Frequently asked questions
When will my order ship?
Your order ships within 24 to 48 hours. As soon as it ships, you receive an e-mail with your tracking number.
How long does delivery take?
Allow 6 to 9 business days after shipping. Delivery is free and your parcel is tracked all the way to your door.
Where do you deliver?
We deliver to around fifty countries: Europe, North America, Latin America, Asia and Australia. The full list appears at checkout when you choose your delivery country. However, we do not deliver to French overseas departments and territories (Martinique, Guadeloupe, Réunion, French Guiana, Mayotte…) or to certain very remote islands.
How do I track my order?
As soon as your order ships, you receive an e-mail with a tracking link. Please check your spam folder if you don't see it.
Are there customs fees?
No. Shipping and customs fees are included: you have nothing to pay when the parcel arrives.
What if my parcel doesn't arrive?
If you haven't received anything once the announced delivery time has passed, write to us at dorian@beatpunch.fr with your order number. We check with the carrier and look for a solution with you.
How do I return my machine, and when will I be refunded?
Every situation is different (faulty machine, damaged parcel, change of mind). Write to us at dorian@beatpunch.fr with your order number and photos if needed: we reply within 24 to 48 hours and tell you what to do depending on your case. Your legal rights (withdrawal period, warranty) apply.
How can I contact you?
By e-mail: dorian@beatpunch.fr. Our team replies Monday to Saturday, usually within 24 to 48 hours.